Privacy Policy

Effective Date: [01-07-2025]
Last Updated: [01-07-2025]

This Privacy Policy explains how PT Jelajah Budaya Lokal (“we”, “us”, “our”) collects, uses, and protects your personal information through our website: becominglocal.co.

Information We Collect

We collect the following types of personal information:

Name, email, phone number, nationality
Emergency contact and health/dietary information (via Tally.so forms)
Payment details (via Stripe — we do not store credit card information)
Booking details and travel preferences
Communication records (via Gmail)

How We Use Your Information

We use your information to:

Process and confirm bookings
Customize your tour experience
Contact you regarding your booking or changes
Ensure safety and logistics
Improve our services

We only share your data with:

Tally.so (form submissions)
Stripe (payment processing)
Airtable (internal organization)
Gmail (communication)

These providers are GDPR-compliant and committed to data protection.

Data Retention

We retain booking and communication data for up to 2 years or as required by Indonesian law. You may request deletion of your data at any time, unless legally restricted.

Your Rights

You may:

Request access to your personal data
Correct or update your information
Withdraw consent or request deletion

Please email us at connect@becominglocal.co for such requests.

Personal Data Protection Law Compliance (PDP Law of Indonesia)

In accordance with the Personal Data Protection (PDP) Law of the Republic of Indonesia (UU RI No. 27 Tahun 2000), we are committed to safeguarding your privacy. The following describes our compliance with this law:

(a) Purpose of Data Collection
Your personal data is collected for the purpose of enabling becominglocal.co to:

Collect and transfer your information to the customer service team for the resolution of your inquiry or issues, and
Use your email address and/or WhatsApp- or Telegram-associated mobile numbers to contact you.

(b) Consent to Provide Personal Data
By providing your personal details — including but not limited to your name and email address — you consent to be contacted via the submitted contact method. This includes messages that reference:

The type and content of your inquiry
Any provided attachments or details relevant to your request

(c) Withdrawal of Consent
If you wish to withdraw your consent, if your inquiry has been resolved, or if you have canceled your booking, please notify us by writing to connect@becominglocal.co. We will remove your data from our records within three (3) working days of receiving your request.

(d) Consent to Transfer Contact Details to Another Party
We may, with your consent, share your personal data with third parties if necessary to facilitate your inquiry. This includes — but is not limited to — cases involving flight bookings, accommodation arrangements, or other related logistical services.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no internet transmission is 100% secure.

Cookies & Analytics

We may use cookies for site functionality and basic analytics. You can disable cookies in your browser settings.

Changes to This Policy

We may update this policy from time to time. Material changes will be posted clearly on our website.

Should you have any inquiries, or would like to fill the form in a printable format/ the Indonesian language, you can check the FAQ page or submit a helpline ticket at https://www.becominglocal.co/contact or send us an e-mail at connect@becominglocal.co. Please indicate your booking number when submitting an inquiry to speed up the customer service experience.